Privacy Policy

Who we are

Art by Miss Heidi is an artist-run online gallery and storefront. This policy explains what personal information we collect, how we use it, and your choices.

Information we collect

• Contact information (name, email) when you reach out or sign up for our newsletter.
• Order information (shipping address, phone) when you make a purchase.
• Payment information is processed securely by our payment provider (we do not store full card details).
• Technical data such as IP address, device type, and basic analytics to improve the site.
• Cookies to remember preferences and support core site functionality.

How we use information

• To respond to inquiries and provide customer support.
• To process and fulfill orders, including shipping and confirmations.
• To send optional updates or newsletters (you can unsubscribe anytime).
• To maintain site security and improve performance.
• To comply with legal obligations and prevent fraud.

Payments

Payments are handled by our third‑party payment processor. Your payment details are transmitted securely and are not stored on our servers. We retain basic transaction records for accounting, order support, and fraud prevention.

Cookies and analytics

We use essential cookies to operate the site (e.g., shopping cart state) and may use basic, privacy‑respecting analytics to understand site usage. You can manage cookies in your browser settings.

Data sharing

We share information with service providers only as needed to run the site (e.g., hosting, payment processing, shipping). We do not sell your personal information.

Retention

We keep personal information only as long as necessary for the purposes described above, unless a longer retention period is required by law.

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To make a request, please contact us.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent changes.